Is that true? Hello Samantha! Check with your point of purchase (where you bought your package) and they will be able to tell you what kind of room you paid for. Hey Jessie, Thanks for getting in touch. It is beautiful and food was excellent along with staff service but mosquitoes are a huge problem, Hi Rosemary, Happy you enjoyed your stay despite the mosquitoes. We are arriving next Friday, and would love to be able to enjoy the beach. Do they share restaurants or amenities where children are allowed at the resort? You do not need to make any reservations, you can choose from the following options and just show up for whatever you are craving. If you are on the Royalton side, you do not get access to the Hideaway section, even if you have Diamond Club. We have never had anyone complaining or heard of anything like this happening at this hotel. We can help price the transport van, I will have one of our travel specialists send you an email. If you didn’t book with us, sorry I’m afraid this is something we cannot help with. Imagine a horseshoe or letter U, the top being the ocean. My top tips would be to enjoy yourself and make the most of the hotels luxury amenities and activities. We also have discounted tours available online, you can see a full list here. There are also a lot of tourists that stop by the pool and/or beach on their way to breakfast to reserve their spots. The food in the restaurants is included, unless you want a lobster or something really over the top (the’ill be clear on what is extra), I wouldn’t budget more for food. I can’t upgrade a package that was booked with another provider. We love our kids and grandkids but we are looking for a true ADULTS ONLY PROPERTY. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Thx!! NOT Near the mangroves thank you! Michelle, we will be traveling there very soon with our kids who are the same ages, and we are also looking to swim with dolphins. Sorry to be a moaner but if you get the mangroves they are unusable and upgrading is very expensive. This review is SO HELPFUL – thank you! Something to consider. Xcaret is available daily and you can get discounts by booking in advance that you do not get when booking last minute. I am wondering if I am better off in the “regular” area to be closer to all of the action. It is separated into 4 horseshoe shaped buildings, each with its own unique set of services. You’re in Luck! Thanks, Hi Michelle, Thank you for the kind comment We do not promote or sell dolphin swims, so I am unable to help you with that question. Nice pools and rooms. In the meantime, if there is absolutely anything else please let me know I’d be happy to assist you. Thanks for reaching out and I am pleased you like the blog! People need to be aware that these things do sometimes happen. Let us know if your group needs any tours as we can offer additional discounts for groups Have a great time! Sarah. Yes, you are right, any spa service is over and above the all inclusive plan. You’ve mentioned that the balcony is with the mangrove view. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. And if possible; what’s the price for that? I’m planning on visiting Royalton Riviera in Mid-August and have a few questions since I have never been to an all inclusive resort. Hey Karen, thank you so much for reaching out and for reading out blog it means the world. Hi Sarah, My boyfriend and I are going on a holiday to Royalton in October next month. our family went there for a wedding. The gym has a variety of new equipment and extended opening hours. One of our Travel Specialists will contact you shortly with information on all inclusives that are 100 percent adult only with no family sections within the hotel, such The Royal. As my wife can still get very tired there may be times she will not want to leave the room so I wanted a room where the sun would be on the terrace so she can still relax in the sun which she has missed over the years and loves! Is there a shuttle to and from the royalton via the port many thanks, Hi! My phone needed to be charged before our next excursion, so I didn’t place it in the safe this time. The one that is totally worth buying there are the catamaran tour. Do you have any suggestions? Also, would you suggest exchanging currency here or at the Resort, or in the City in Mexico? Speak soon. If you want to have fun with your kids head to the waterslide area. Good choice! Can you tell me if there is a visit to Chichen Itza available from the hotel. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained. Could you have someone reach out to me, to see what kind of packages your agency has? Hi Darrell, Thanks for getting in touch. We offer an awesome discount on our tours as well, check it out! There are stations for every type of food you would want as well as a separate kids section. Now I am wondering if there will be enough sleeping space for 4 of us? It is open daily from 6pm to 2am and offers 50 slot machines, roulette, and blackjack. This sprawling resort’s got lots to keep you busy. Where they go, I don’t know but we are ok with that! They do have ocean-view rooms (from the balcony) and ocean-front rooms (full frontal – not the rude kind) available when booking if you do want a room with a view. Initially, I thought spring break for colleges was end of March but I’m being told it runs end of February through all of March. Hola Connie, so glad you find the blog useful. Any tips on getting the best deal? The rooms are provided with bottled water so that you do not drink from the tap. Hi Linda, Thanks for getting in touch. You can take a fabulous catamaran tour in heavenly waters like Isla Mujeres for example. Hello K! We would like a nice beach, spa, shopping one day entertainment, and all inclusive. Ok, well maybe not nowhere, but if you are the type of tourist that likes to head into town a few times during your stay, you may find the location difficult. I am a big snorkeler and love the ocean/beach. I was told the Royalton Riviera Cancun is in cancun but from what I’m reading in comments it is Riviera Maya… I asked my booking company and they said it is Cancun… Also we booked the luxury suite ocean view with jacuzzi terrace… I can’t seem to find images of that room, I can only find junior luxury suite. If you have any questions in the meantime feel free to get in touch via customercare@playadelcarmen.com. Sometimes the price difference is minimal but the difference in service is huge. Looking at the 2 resorts, the Hideaway (Adult) and the Royalton, we noticed the restaurant listing is almost exactly the same. We have no seaweed on our beaches as of now because we have had no big storms this week. If you want to request certain rooms, your best bet is with your point of booking and/or the hotel directly. It really depends on which room they allocate you, you will definitely have an ocean view, but whether or not you will have to turn your head slightly to the left or right is uncertain. Was the Hideaway section a new build? Even with repellent we were bitten up at every restaurant we went to, even inside the restaurants. Luxury Suite and a Luxury Suite? Also i have read on your blog many times thast you say you can save people money on this resort, we are from Canada and want All Inclusive on Feb 22/18 .. do you do plane from toronto ( All Inclusive) or just resort? So I was wondering, with this resort do they offer similar things. YES, the 2 bedroom suites are all at the beachfront of the U buildings, ocean front. Kind of scared about seaweed on the beach.. Has anyone been there lately and seen the beach? We were greatly imptressed with their sernice and attentiveness! This is one of the only hotels in the Riviera Maya that has one. I guess you will see once you are here and do a test the first day. You are right, the Diamond Club area is further away from the kid’s area. There is a seaweed problem up and down the coastline from Cancun to Tulum and further. See 14,671 traveler reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. The sand is white, however, the water is not as clear in this area as it would be further south in the Riviera Maya, or in Cancun. Here at PlayaDelCarmen.Com our team try and tests everything we put on our site and if it doesn’t meet our standards it won’t be uploaded. I also read with the Diamond club swim out room there is a bottle of premium liquor provide daily in the room. There has been seaweed lately (we have had a lot of wind) but the hotel has a team in place for quick removal. The time share pushers will also befriend as you walk around the resort. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines. Hope this helps! I will have one of our travel specialists reach out to make sure you are getting the best price / package for the Royalton for your family vacation. See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We are glad to learn how much you have enjoyed your stay at Royalton Riviera Cancun and that our facilities and service were up to your expectations. The nightclub on-site is open daily, but the ambiance of the nightclub will really depend on who is there on any given night. Feel free to reach out once you are back . Also was this hotel a complete new build hotel, or was it a remodeling of another one? Let’s find a room, just right for you…away from the Mangroves ? Sarah. Is there a free shuttle from the airport to the resort and if not how far away and much is the ride? Thanks, Greg. Your best option if you want to upgrade to Diamond Club is either directly with the tour operator where you purchased the package, OR directly with the resort. It’s a very good choice. Maybe the lower floors feel more enclosed? The service in the a la carte restaurants was MUCH better in general, but then again the staff there are not nearly as rushed as in the buffet. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. A couple of questions though, please. Thank you for sharing your feedback! The problem was that we, a couple in their early to mid 60s was assigned a room in the 900 wing. Prepare to be spoiled! Thank you, Thanks for reaching out! hi Sarah just returned from our anniversary trip. Stay at this 4.5-star luxury property in Puerto Morelos. Hey there Christine, thank you for reaching out and for taking the time to read our blog. But in our reservation it says we have a side/ocean view. ), so if you want your kids to have anything healthy, they’d better get food in the regular buffet. The hotel is located south of Cancun airport, along the highway that connects Cancun, Riviera Maya and Tulum. It is also posted hotel-wide on boards and TV screens. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We were facing a smelly other side of the building! I found an amazing deal with an European Agency in Switzerland, But the rest of my Family is in the USA. We have reached out to you through your email to provide you with further information on availability and rates. Will this be a good spot? What I am going to do is get one of our expert travel planners to reach out to you. We can SAVE you a ton on the Royalton. I would also recommend rebooking with us at PlayaDelCarmen.Com because you know you will get honest advice and the best deal from us. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. However, as you get closer, you get the full view and as soon as you set foot into the lobby, the stunning view of the ocean takes over. tour company said it was 5 star resorts, but your article says 4.5. Yes on the dates you’ve chosen the average Spring Break visitors to Cancun is 2.1 million. Thanks..we are planning to pretty much stay at the resort for the most part. That’s incredible. If you prefer that someone contacts you, just let me know! That is great that you keep coming back and trying new things. This hotel is great, it feels still new as it is roughly 2 years old. Sarah. As for food and beverage, you do have the option to purchase wine but they also have house wines available. Sarah. If not, have a wonderful trip, paradise awaits you. To whom it may concern, This firm has been retained by Paradise Tourist LLC d/b/a Passover Paradise in regards to … From the check in process to entering our room ! We’re considering this hotel for a vacation next July 2018. . Right outside the sports bar located near the lobby area. Generally, I believe you will have no issues when staying at such a high-end resort such as the Royalton. Your email address will not be published. Have a fabulous holiday. Let me reach out to the hotel and see if I can get an answer for you on how much an upgrade would be. Book now! If you stay at the Hideaway, you do have access to the rest of the resort, but not the other way around. If you have any questions on a specific tour, feel free to ask. Thanks. Looking for some excursions options. Diamond Club guests have an included discount. Sarah. Could you tell me if there are many musquitos around there? I’m planning a trip here in August 2017, and my only concern is the ocean. Delighted to discover your blog. The Royalton does not offer any sort of shuttle service. We love feedback!! . We are going to the Royalton Riveria with our three girls over Thanksgiving this year so am preparing! Would you recommend a different resort area in Mexico? Mosquitos are apparent all year around but in the jungle especially during rainy season, you will be fine staying in your hotel. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. Would appreciate any suggestions. Please let me know if you have any other questions. We like to relax and take in the resort but also love having a little adventure. Was in the hideaway section lovely hotel, lovely food and drink weather fantstic. Thanks for reaching out! Hi Rebecca, Thanks for the feedback! Mauricio Z, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. With a room at the Hideaway section you CAN access the Royalton areas but unless you book a Diamond Club room, you cannot have access to the Diamond Club section (even if you are Hideaway). Hello I’m a bit confused.. I travel to the hotel Royalton for two weeks at Christmas time with my daughter (16 year) The hotel looks lovely and I think we spend a lot of time there. Will we have access to the Hideaway? Now for the good news and a few more icks (but more good than bad). Let us know if we can help with quotes or any more info! We’re leaning towards Xel-Ha, Tulum and Xcaret. We booked the royalton with diamond club access. View deals for Royalton Riviera Cancun Resort & Spa - All Inclusive, including fully refundable rates with free cancellation. How’s the cell service for both calls and texting? We’re really looking forward to it! I will reach out ASAP to see if we can be of any help and answer your questions / concerns. Let me know if you have any further questions I’ll be here to help. Well, if you’re in Cancun staying at this wonderful hotel then you simply HAVE to experience Coco Bongos we can also help you to book this if you’re interested. Hope to see you all again . We cannot arrange upgrades unless the package was booked through us and the hotel has not released pricing yet for 2018 upgrades. They also have this trip on a regular basis and it also leaves from the beach. The hotel will have to honor the room category you booked. YES, your tour operator will offer excursions and there are several tour offices at the hotel that also offer tours. Sarah. The main difference is the location of the tub within the room and of course, your category will be in the area that is towards the ocean and have a large jacuzzi tub on the terrace. Hi Sarah, I just wanted to ask about the all inclusive, which usually means food and alcohol included….is there any food or alcohol at the resort that is NOT included and i should prepare myself for having to pay? Thanks again! Regular is where we were. Royalton Riviera Cancun Resort & Spa Features. The uniform is exactly the same except the time share pushers have a beige shirt with one thick blue stripe and the actual concierges that will help you with any issues have two thinner blue stripes. If you look around the Royalton (outside the compound), all you can see is mangroves which is nice. Is it true that mangrove view rooms need to avoided. Thanks so much for your reply! Sarah. And yes, both hotels were built from scratch, so the overall vibe does have the ‘new’ feel to it. I will have a travel guru contact you with the pricing for Xcaret with transportation from the Royalton. The hotel is only 20 minutes from the airport, but a 40-minute drive from Playa del Carmen town and also 40 minutes from Cancun.Most tours will pick up here, but there is nothing around the resort. Hi Sarah, Thank you for your detailed description. I am interested in visit to the Mayan pyramids of Tulum and Chichen Itza. We would like to make some excursions within two weeks. Would you have any idea what the Royalton is like during that time?? To big for our liking. Hi Sarah, My sister has already booked her wedding here. You are right, the mosquitos are certainly more prevalent in the Rainy Season (July-October.) (We live in different countries from each other). Cheers! Going the royalton in late September. And one of the results of removing mangroves is that the water in that area will remain murky and darker (especially after rainfall). Well, the area the hotel was built on, as well as the area near the beach had mangroves. The travel agent states that we can access all areas at the Royalton side of the hotel, does this include the diamond club section? We are considering booking the hideaway section in 2017. Royalton Riviera Cancun - All Inclusive Riviera Maya Royalton Luxury Resorts are the new generation of 5-star resorts offering the ultimate in all inclusive vacations. Are these views really that bad and do you have any idea of what cost would be direct through hotel to upgrade as they tell me 2018 prices arent yet released. Have a fabulous vacation! One of your awesome Travel Specialists will contact you shortly . You’re going to have an amazing trip! It depends on where you choose to dine. If you are out that way, I would definately check out the catamaran tour to Isla Mujeres. Also, what specific amenities are provided in the Diamond club pool section which are not included in the regular section? The hotel has a sign out front next to the Bellboys with the official taxi rates not only to Cancun but the entire area. Hi Sarah, My husband and I are planning to book a trip to the Royalton is May for our 30th anniversary. The Royalton has plenty of loungers everywhere, so I don’t think you will have a problem finding spots on the beach at any time of the day, it is also a very wide beach so even with a full resort, you won’t feel crowded. Of course, as a local travel agency, we are your best bet. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. This resort is huge. Lomas travel stinks. My daughter is getting married at the Royalton in late July! We did head to the Mexican restaurant one night and I have to say, the food was amazing. So we did feel a little let down by our uk tour operater for not giving full details. Hope this helps! Please let me know if you have any other questions Sarah. In addition to the buffet that is open breakfast, lunch, and dinner, there are quite a few specialty restaurants to choose from. We do take family vacations with our grown children and grand children. I have however tried to email the hotel on numerous occasions and different email address with no reply. One of our awesome Travel Specialists will be in touch with you shortly, with more details on how to get around town , Hi! My 9 year old ASKED to go on a daily basis. I hope that helps. Did you have a chance to view this room? The room did have a mini-bar included with the basics and room service. The variety of restaurants and bars on property drew me in. Now $235 (Was $̶1̶,̶0̶5̶0̶) on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. I should have asked why, but got distracted (Squirrel!). - See 14 461 traveller reviews, 13,620 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Hope this helps! Not to stir coffee, not for dessert. We had a group of girls & parents stay for 4 night & they all came home sick! Sarah’s on vacation but I’ll have someone from our team reach out to you. However, I don’t remember this being an issue, but I was always in the room with doors closed and AC on. Before she got involved the attitude of the staff seem to be "we got your money and that's all we care about." Royalton Riviera Cancun for Families. We are thinking about a vacation Oct 2017 to the Royalton. Thanks for getting in touch. We are spending a lot of money and I don’t want our family time to be ruined by this. The rooms are in wings from one to nine. Hola Tina! And also I want to know how should we go about booking excursions and what’s the average pirces? We are going tomorrow for a week. Hi Maria, no as far as I’m aware it’s all included. Our friends are all staying there but there weren’t any rooms left at Hideaway, so we had to do Royalton. I would also suggest contacting them directly to reiterate your requests. If you were there recently, like the last month, I would appreciate your insights. Hi Sarah, The blog is great, very informative, thx! My second thing is that I know we are pretty far from playa del Carmen… If we wanted to do a shopping type trip or something like that, how easy is it to get there and back? One of our fabulous Travel Specialists will be in touch with you, shortly. Once you get to the hotel, take a minute and get a drink to help you through the check-in process . The Royalton is a fabulous resort and I am sure your wedding will be amazing! In the meantime, if you have any pressing questions be sure to get in touch with us via customercare@playadelcarmen.com…we will be in touch. Because the seaweed is subject to change ALOT you need a team like us that live locally to give you the best advice and get you the best deal on an incredible hotel where you can create memories that last a lifetime. We just booked the junior suite but I wonder if it is possible to upgrade to diamond club at the hotel? What a shame! If you wish to stay in an adults-only area, then yes, the hideaway is the place for you although you will have access to all of the resort. Minaz, Thanks for getting in touch The hotel will most likely be full occupancy, since the highest season of the year is Christmas and New Years Click on this link to see a detailed description of each room you mentioned. We are celebrating my Granddaughter’s college graduation . Is the same problem also in the Cancun Hotel Zone area? Well worth it. You may want to check it out. Hey Sarah, My husband and I leave next week to stay at the hideaway and are nervous about our trip due to all the drug trafficking and recent murders in Cancun. My husband and I have our holiday booked for the 10th June 2017. Booked DC and guess what ? Hi Brian, thank you for reaching out and for the interest in this hotel! Scene A modern, busy mega-resort with great pools and food but an underwhelming beach, drawing both families and couples. I simply can’t picture how they do it. The mangrove view was pleasant enough, we really didn’t want to spend any extra on a view, as we spend very little time in the room. Despite a beautiful resort, good food, and friendly staff I can’t recommend this place due to the theft from our room. Sarah, Hi, just curious about the Babysitting services. Is there two Royalton hotels in Mexico? Reading this blog is awesome such great info. Thank you for getting in touch! 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